A leap ahead of chatbots.
Meet your full-stack AI Assistant for your business.
Lucy is a hyper-realistic assistant with personality powered by AI and designed to automate customer service experiences where ever your customers prefer to contact you.
Trusted by teams from
Elevate your customer service with Lucy.
Our advanced AI assistant efficiently manages customer enquiries, allowing your team to focus on strategic initiatives. Lucy provides intelligent, timely responses, enhancing customer satisfaction and driving business growth.
Free up time and increase sales
Every business needs a team member who’s always there, always helpful, and never takes a day off. That’s Lucy. Your customers have questions, concerns, or requests around the clock? Lucy’s got them covered. From pre-sale enquiries to post-purchase support and scheduling, she handles it all with efficiency and professionalism. Imagine having an extra team member who never burns out and is always improving. That’s Lucy.
Every customer has a question before they buy, need help with something they have already purchased from you or wants to schedule some time with you. Lucy can handle all of that with ease.
Features
Lucy, the allrounder
Natural Flow
No matter which direction the conversation goes Lucy can continue the conversation yet stay on topic.
Collecting data
Lucy can collect customer data and summarise conversations then directly send an email to your sales team, autonomously.
Scheduling
Lucy can book an appointment, schedule a meeting naturally and connect with your favourite calendar, completly on her own.
Assistants vs Chatbots. It's a big difference.
AI assistants far surpass traditional chatbots in functionality and sophistication. While chatbots are often limited to pre-programmed responses and struggle with complex interactions, AI assistants leverage advanced machine learning and natural language processing to understand and respond to a wide range of queries dynamically.
What our users are saying.
Sarah Johnson
TechWave
Lucy has transformed our customer service operations
She handles routine inquiries with ease, freeing up our team to tackle more complex issues. Since implementing Lucy, our customer satisfaction has hit an all-time high.
Tom Garcia
The Urban Yoga Studio
Implementing Lucy was the best decision for our small business
She manages all customer bookings without error, saving us hours of manual work and ensuring a seamless experience for our clients.
Emily Wright
GreenLeaf Organics
Lucy is like having an extra team member who never sleeps
Her ability to respond instantly to customer inquiries has significantly reduced our response times, leading to more satisfied customers and a less stressed support team.
Jake Matthews
BrightPath Media
Our marketing efforts have greatly improved thanks to Lucy
Her personalized interactions have not only increased customer engagement but also boosted our conversion rates, making her an invaluable part of our strategy.
Linda Chen
WellnessPlus
Lucy has completely streamlined our appointment scheduling process
Our clients love the ease and efficiency of booking through her, and we’ve virtually eliminated the risk of overbooking.
Mark Davis
EcoBuild Solutions
Before Lucy, we were overwhelmed with customer enquiries
Now, she handles the bulk of those tasks, allowing our team to focus on more strategic initiatives, which has been a game-changer for our productivity.
Rachel Turner
Artisan Eats
Lucy has been a tremendous help to our small team
She manages all customer interactions efficiently, allowing us to concentrate on growing the business rather than getting bogged down in daily tasks.
Carla Mendes
GlobalConnect
Thanks to Lucy’s multilingual capabilities, we’ve expanded our global reach
We can now support customers in multiple languages without needing additional staff, which has significantly broadened our customer base.
Jason Lee
InnovateCorp
Lucy has significantly boosted our lead generation efforts
She identifies potential clients and captures their information seamlessly, leading to steady business growth and more opportunities for our sales team.
Maya Patel
FreshStart Foods
Since implementing Lucy, collecting customer feedback has never been easier
She efficiently gathers insights from our clients, helping us continuously improve our services and products based on real data.
Chris Anderson
Visionary Designs
Lucy takes care of all our repetitive tasks, which has been a huge relief for our team
Her efficiency has allowed us to redirect our energy towards creative projects, significantly boosting our productivity and innovation.
Nina Williams
LuxeLiving
Our customer engagement has dramatically improved since we started using Lucy
She proactively reaches out to clients, making them feel valued and understood, which has had a positive impact on our overall customer experience.
Connect Lucy with your emails to automate responses on the fly. Lucy can respond to emails and even escalate them to real humans.
Available to your customers
At all times
Customers can start a chat with Lucy at anytime on your website, WhatsApp, Instagram, Messenger, Telegram and get instant replies.
It just makes sense.
Lucy has helped businesses answer over 5 million questions leading to an increase in sales
Custom made for your business.
We know your time is valuable, and the last thing you need is to spend it learning complicated AI systems. Unlike other platforms that leave you to build and manage your AI solutions, Nort Labs does the heavy lifting for you. Our team has spent over two years developing a fully integrated AI assistant solution, tailored to seamlessly fit into your business without the hassle. Let us handle the complexities so you can focus on what you do best—growing your business.
Fully operational assistant
Deployed in under a week.
The perfect customer experience 24/7.
Lucy handles your customers enquiries 24/7 perfectly. For all of those burning questions your customers have, Lucy has got an answer with a twist. Lucy can understanding whether she is speaking to a new or existing customers and can adjust her tone and personality on the fly, and guess what… you don’t have to build all of that yourself. It works straight out of the box.
Never miss a potential sale again.
For each conversation Lucy has with customers, she alerts your team with the customer’s details and intent. There’s no need to sift through hundreds of conversations. Once the conversation finishes, Lucy sends your team a beautifully designed email that showcases the customer’s details and intent.
A great first impression that get's better.
Lucy excels in customer retention techniques. We specifically trained Lucy to send customers an introductory email. Ninety percent of customers who are engaged during the first contact are likely to remember and reach out to you again. Lucy accomplishes this without any effort on your part, it’s completly automated.
Scheduling automated on the fly.
Lucy has the ability to book appointments within conversations without double booking. Wether your business requires meetings, appointments or bookings, Lucy has you covered. Lucy will naturally converse with customers to find a time suitable for your customer and your schedule.
Built on large datasets
Custom built vector data stores for your business
Collecting data and storing it into a vector database and optimising it is vital for the speed and accuracy of answers. Our data collection experts do all the work for you.
Up to
5x
Faster than traditional datasets
Up to
160ms
average response time
Compliance
SOC 2
Certified and GDPR compliment
Deployed in
7days
or less and your custom AI assistant will be operational
Automated appointment scheduling
Setting a business meeting significantly increases your chances of closing a sale, making it a critical step in the sales process. Lucy is meticulously trained to handle sales-related tasks with precision and efficiency. Her ability to seamlessly schedule meetings not only saves time but also maximizes the potential for successful sales outcomes. With Lucy on your team, you can be confident that your sales pipeline will be consistently filled with high-quality opportunities, giving you a significant edge in converting leads into loyal customers.
Implement Lucy into microsoft teams to create a powerful employee helper. Allow staff to asks questions about projects or any subject you wish.
MULTILINGUAL
100+ Languages
Lucy is proficient in various languages, allowing it to communicate effectively with a global audience. This multilingual capability ensures businesses can cater to customers in their preferred language, fostering better understanding and engagement. Customise Lucy’s language capabilities based on your specific needs.
With Lucy, handle thousands of customer interactions seamlessly. Lucy can simultaneously answer every question your customer has no matter how complex.
Where ever your customers are.
Lucy can be deployed anywhere on the web, in popular messaging platforms and in internal systems such as microsoft teams.
Customers have a million and one questions that need to be answered. Lucy doesn't allow a question to go unanswered no matter how complex.
Go as far as having
An Assistant for each department
Why not automate every department? Lucy can handle everything from sales to support simultaneously. Each version of Lucy is specifically trained to excel in its designated role, ensuring tasks are completed efficiently and effectively.
Sales
Support
FAQs
Lucy 2.0 is an advanced Artificial General Intelligence (AGI) system developed by Nort Labs, designed to assist businesses in enhancing their operations, customer interactions, and lead generation processes through AI-driven solutions.
Lucy enhances customer interactions by providing 24/7 support, handling FAQs, scheduling appointments, and offering personalized responses, ensuring a higher level of customer satisfaction and engagement.
Absolutely. Lucy is designed to seamlessly integrate with a variety of business systems and platforms, allowing for efficient data retrieval and management across your existing technological infrastructure.
Yes, Lucy is scalable and versatile, making it suitable for businesses of all sizes, from small startups to large corporations, across various industries.
Lucy can automate a wide range of tasks, including document creation and management, data analysis, email drafting, lead generation, customer service inquiries, and more, significantly enhancing operational efficiency.
Lucy is equipped with multilingual support, allowing it to communicate and interact with clients in multiple languages, making it ideal for global businesses.
Yes, Lucy adheres to stringent data security protocols and complies with data privacy regulations, ensuring that your business’s and customers’ data are handled securely and ethically.
Definitely. Lucy can be tailored and trained on custom data, including your business’s specific knowledge base and industry information, to meet your unique operational needs.
Nort Labs offers comprehensive support and training for Lucy, including installation assistance, user training sessions, and ongoing technical support to ensure smooth integration and operation.
The future development of Lucy focuses on achieving complete self-operating capability within businesses, with ongoing enhancements in natural language understanding, contextual awareness, and broader integration capabilities to continually improve its efficiency and effectiveness.
